Quick Facts
Full Review
Community Tax has been operating out of Jacksonville, Florida since 2010. They hold a BBB A+ rating with 4.08 stars, and their Trustpilot profile shows 4.3 stars from over 800 reviews. That review volume gives you more data to evaluate than most firms on this list.
How Their Pricing Works
The investigation phase costs $295 to $595, which is in line with industry standards. Resolution work averages about $3,500. One useful feature: Community Tax also handles tax preparation, so if part of your IRS problem involves unfiled returns (a common issue), they can prepare those returns as part of the resolution process rather than sending you to a separate preparer.
Reading Between the Reviews
The 4.08-star BBB average tells you something. It's positive overall, but it's not 4.5+. Reading through the complaints reveals a pattern: some clients report being upsold on services they didn't initially discuss, and communication can become inconsistent after the initial consultation phase. These aren't universal experiences, but they appear often enough to mention.
On the positive side, clients who had successful outcomes frequently praise the tax professionals who handled their cases. The complaint pattern seems to be more about the sales and communication process than the actual tax work.
Who Should Consider Community Tax
Community Tax is a reasonable choice if you need tax preparation alongside tax resolution, or if you want a firm with a large enough review footprint that you can research them thoroughly before committing. Ask specifically about what services are included in the quoted fee to avoid unexpected upsells.
Pros and Cons
Pros
- 800+ Trustpilot reviews provide substantial data to evaluate
- Handles tax preparation alongside resolution (useful for unfiled returns)
- Investigation pricing is transparent at $295-$595
- BBB A+ rating, operating since 2010
Cons
- 4.08-star BBB average shows mixed client experiences
- Some reports of upselling beyond initial quoted services
- Communication gaps after the consultation phase
- Average resolution fee of $3,500 is above some competitors
Where to Read More
Read reviews on: BBB, Trustpilot, ConsumerAffairs