Quick Facts
Full Review
Anthem Tax Services has been operating out of Westlake Village, California since 2010. They hold a BBB A+ rating, which reflects how they respond to complaints and handle their business practices. But the customer review average of 3.64 stars on BBB tells a different story. That's below what most A+ rated tax firms score.
Services and Fees
Anthem handles the full range of IRS issues: offers in compromise, installment agreements, penalty abatement, wage garnishment release, bank levy release, and audit representation. They also work with business tax problems, which not every firm on this list does. Average fees run about $3,000, and they require a minimum tax debt of $10,000 to $20,000 depending on the case type.
Their money-back guarantee is a real differentiator. If Anthem can't reduce your tax liability or set up a resolution with the IRS, you can get your money back. That said, the specific terms of the guarantee matter, so read the fine print carefully before signing.
What the Reviews Show
Positive reviews highlight professional staff and successful outcomes. The negative reviews, and there are enough to notice, focus on communication delays after the initial consultation. Several clients report feeling like they were passed from one representative to another without clear updates. The limited review presence outside BBB makes it harder to get a full picture.
Who Should Consider Anthem
Anthem is worth a consultation if you're looking for a mid-priced national firm with a money-back guarantee. The $3,000 average fee is reasonable compared to the industry. But the 3.64-star BBB average should prompt you to ask very specific questions about communication timelines and who exactly will handle your case.
Pros and Cons
Pros
- Money-back guarantee if they can't resolve your case
- Average fee of $3,000 is reasonable for a national firm
- Handles both individual and business tax issues
- BBB A+ rating with 15+ years in business
Cons
- 3.64-star BBB average is below industry leaders
- Communication delays reported after initial consultation
- Limited online review presence outside BBB
- Client handoff between representatives is a recurring complaint
Where to Read More
Read reviews on: BBB, ConsumerAffairs