Quick Facts
Full Review
Take Charge America has one distinction that no other credit counseling agency can claim: they're the only one to have received the BBB Business Ethics Award. That award recognizes companies the BBB considers exemplary in ethical business practices. For a debt relief organization of any kind, that's meaningful.
Founded in 1987 and headquartered in Phoenix, Arizona, Take Charge America is a 501(c)(3) nonprofit with NFCC certification and a BBB A+ rating. They've helped consumers resolve over $500 million in debt through counseling, DMPs, and financial education.
How Their DMP Works
Free counseling first, followed by DMP enrollment if appropriate. Setup fees cap at $50 and monthly fees rarely exceed $35. Take Charge America has a documented history of granting fee waivers and reductions more freely than most agencies. If $35/month is too much, they're more likely than most to work with you.
Student Loan Counseling
Beyond DMPs, Take Charge America offers student loan counseling, which is increasingly relevant given that federal student loan payments have resumed. They help borrowers understand their repayment options and apply for income-driven plans. This is a free service and doesn't require you to enroll in a DMP.
What Customers Say
Reviews are generally positive, with particular praise for transparency and supportive counselors. Some clients have noted that online communication and administrative support could be better. That seems to be a technology investment issue more than a service quality problem, but it's still worth knowing.
Who Should Consider Take Charge America
If you value ethical business practices and low fees, Take Charge America is one of the top picks. The BBB Ethics Award carries weight, and the fee structure is consistently at or below the lowest tier in the NFCC network. The student loan counseling is a useful bonus if you're juggling both credit card and student debt.
Pros and Cons
Pros
- Only credit counseling agency to win the BBB Business Ethics Award
- Consistently lowest-tier fees: setup capped at $50, monthly under $35
- $500 million+ in consumer debt resolved
- Free student loan counseling available
- Liberal fee waiver and reduction policy
Cons
- Some reports of weak online communication tools
- Administrative support could be stronger
- Less digital presence than larger competitors
- DMP takes 3-5 years
Where to Read More
Read reviews on: BBB, Trustpilot