Quick Facts
Full Review
Consolidated Credit has been around since 1993 and is headquartered in Plantation, Florida. They hold a BBB A+ rating and have amassed over 9,000 Trustpilot reviews averaging 4.8 stars, plus a 4.92-star BBB average from 235 reviews. Those are strong numbers.
How Their DMP Works
Free credit counseling first, then a debt management plan if it makes sense. Monthly DMP fees average around $40 with a nationwide cap of $79. Consolidated Credit doesn't prominently mention a setup fee, which suggests it may be minimal or bundled. They negotiate reduced interest rates with creditors and handle your monthly disbursements.
What Customers Say
The Trustpilot numbers speak for themselves: 9,000+ reviews with a 4.8 average is hard to argue with. Positive reviews cite clear explanations, helpful counselors, and real interest rate reductions. The smaller number of negative reviews mention communication gaps during the program and feeling like a number once you're past enrollment.
Who Should Consider Consolidated Credit
Consolidated Credit is a solid choice if you want a well-established nonprofit with massive review volume backing it up. The free counseling and educational resources are genuinely useful, and over 30 years in operation speaks to stability.
Pros and Cons
Pros
- BBB A+ with 4.8 stars across 9,000+ Trustpilot reviews
- Free credit counseling available to anyone
- Monthly fees average ~$40 with a $79 cap
- Extensive free educational resources and content
- Operating since 1993
Cons
- Some post-enrollment communication complaints
- Monthly fee cap of $79 is higher than some competitors
- Some clients report feeling like a number after enrollment
- Does not reduce your debt balance, only interest rates
Where to Read More
Read reviews on: Trustpilot, BBB, ConsumerAffairs
What CFPB complaint data says about Consolidated Credit
We pulled the Consumer Financial Protection Bureau's public Consumer Complaint Database on May 20, 2026. Since January 2024, consumers have filed 11 complaints against Consolidated Credit that the CFPB sent to the company for response.
Top reported issues
- Didn't provide services promised (45%)
- Incorrect information on your report (18%)
- Unauthorized withdrawals or charges (18%)
- Confusing or missing disclosures (9%)
- Repossession (9%)
How the company responded
- Closed with explanation: 91%
- Closed with monetary relief: 9%
- Closed with non-monetary relief: 9%
- Closed without relief: 0%
- Responded on time to 100.0% of complaints
What consumers told the CFPB (in their own words)
"I have a typed complaint. Please see attached PDF to this complaint. It includes all facts and circumstances important to understanding the problem and assist with the solution. Thank you."
Anonymized complaint filed October 9, 2025, CO (CFPB Complaint ID 16475120)
"Consolidated credit solutions breached my bank account information under a small revised name after sending termination! Ill call my bank tomorrow and will press charges if needed. I have proof of termination and cant click links because my total doesnt exist anymore."
Anonymized complaint filed January 3, 2026, CA (CFPB Complaint ID 18442178)
Nicholas D.'s take on this data
Consolidated Credit Solutions is a long-established nonprofit counseling agency, and 11 CFPB complaints since January 2024 is a low figure consistent with a stable DMP operation. The issues are the ordinary administrative kind for credit counseling: "didn't provide services promised" (5) plus a couple of credit-reporting and withdrawal disputes, rather than the upfront-fee and lawsuit complaints that mark debt settlement. The agency answered every complaint on time. As with other nonprofit DMP providers, the favorable read is the right one here: low volume, prompt response, administrative rather than structural issues. Suitable for a borrower with steady income who wants reduced interest without the credit damage of settlement.
Source: CFPB Consumer Complaint Database. Data pulled May 20, 2026 by the Reduce Your Balances editorial team and reviewed by Nicholas D., Debt Professional.